Tag: Service Management
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Bad Wireless Routers
At Martin Luther College we allow students to bring wireless routers into their dorm rooms so that they can connect their devices to our network. One thing we have seen creeping into more and more routers is the interstitial landing page and “helpful” software from the router manufacturers getting in the way of using our…
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Dark IT Continued
Rob England was kind enough to post a response to my Dark IT post. It is a good look at a major part of the problem: Dark IT is not entirely the IT department’s fault. Nothing an IT department does unilaterally is going to fix the problem. If we are trying to fix Dark IT…
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Dark IT
Within any organization you have individuals bringing in IT resources from the outside. This is not always a bad thing, but I have found that it is the root cause of many individual problems for individual users. I’m not going to talk about the problems that unsupported technology can cause within an organization. That’s boring…
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When Disaster Strikes
It isn’t a matter of if, but when. Something is going to go wrong and you are going to be left holding a bucket to a quickly sinking ship. In that time of crisis, it would have been nice to have some sort of disaster recovery plan laid out so that you don’t have to…
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Silver Linings
On Novell’s Cool Solutions there was a recent post titled Turning Data Breaches into Positives. The best paragraph for me is the following: Another way to use a breach is in communications to your customers. You don’t have to sell security software to offer value. The first thing you can do is spread the news.…