In Customers for life, HP’s Mary McCoy tries out outline why HP is making a rather large change to how they handle firmware updates for their line of servers. ZDNet’s Ed Bott was the one who brought it to my attention via a retweet on Twitter and I chimed in with the following tweet:
Wow. An unfortunate decision by HP. I'll definitely think twice about purchasing servers from them. http://t.co/UuK8lFpKzh
— Bob Martens (@boblmartens) February 8, 2014
Today I stick by that. While I can’t speak for the whole of Martin Luther College, I know that I will not and cannot recommend that we purchase HP servers. Luckily, we don’t have anything in our server room at this moment from HP besides their ProCurve network solutions, but now I’m starting to worry about losing access to that firmware in the future as well.
That doesn’t sit well with me.
I understand that HP is probably looking for new revenue from existing customers as it seems the while PC industry is shifting to who-knows-what, but this will hurt HP in the eyes of many.